FAQ

Have questions? We’ve compiled a list of the most commonly asked questions to help guide your Everlane shopping experience.

1. How can I track my order?

After placing your order, you will receive a confirmation email with tracking details once your package ships. You can also log in to your account to view the status.

2. What is your return policy?

We offer a flexible return policy. Most items can be returned within 30 days of delivery in original condition. For more information or to start a return, contact us at [email protected].

3. How long does shipping take?

Our standard shipping typically takes 5–10 business days, depending on your location. Expedited options are also available at checkout.

4. Do you ship internationally?

Currently, we ship within the U.S. only. We are working to expand international delivery in the future.

5. Can I change or cancel my order?

Orders can only be modified or canceled within a short window after placement. Please contact our team immediately at [email protected] or call +12767332835.

6. Is my payment information secure?

Yes. We use secure SSL encryption and partner with trusted payment processors to ensure your personal and payment information is protected.